Shipping

Shipping Operations

  • Orders will be shipped when payment is confirmed
    We will only process your order when we receive your payment receipt or proof of payment.

  • Shipping process
    Once your order has been shipped, NO changes or cancellations can be made. Please review your order before making payment to ensure it is correct. You will receive your tracking number via Whatsapp once your order is shipped.

  • NO orders can be delivered to P.O.box addresses
    Any order submitted with a P.O. Box address will be placed on hold until a non-P.O. Box address can be obtained via email. All addresses must be a physical address

Delivery Estimates*

  • Within Klang Area

    [Delivery] 1 – 3 business days

  • Outside Klang Area

    [Delivery] 5 – 7 business days

We do not control the carrier’s logistics. Therefore, we are not responsible for delivery delays. If you wish to track your delivery status, please contact us.

Damaged Shipment

All products are inspected and checked to ensure that there are no damages to the products. If you have received a damaged shipment, please contact us immediately. We will do our best to resolve the issue.

Lost or Stolen Shipment

We understand that shipment could be lost in transit. We will do our best to investigate and get your order replaced as soon as possible. We will update you on your order replacement status.

Replacement Shipment

If the products you received were damaged due to shipping issues, we will cover the cost to ship the damaged or defective product back to us, as well as the cost to ship the replacement product to you.

Bounced Shipment

For shipment that is bounced back to us, the order will be treated as returns, and the refund process will be initiated.

Places We Ship To

We ship Herbalife products to Malaysia (both East and West).

NO Orders from Herbalife Distributors

We do not accept orders from Herbalife distributors. Herbalife distributors who wish to purchase Herbalife products, please place an order with your distributor account or contact your upline sponsor.